What happens if we don't use all the hours in a month?
We agree on how unused hours are handled when we set up your block, so there are no surprises on the invoice.
Someone on call for your store
Shopify maintenance and support, billed by agreed hours.
Stores need small fixes all the time, and waiting weeks for a developer costs sales. With a monthly block of hours, you send us the task and we estimate it, then do it.
- Format
- Monthly support blocks
- Every task
- Estimated before we start
- Invoices
- Only the hours you approved
What's included
What support covers.
- Bug fixes
- Small ongoing improvements
- App and theme updates
- Technical troubleshooting
- Monthly support blocks
- Checks before and after launches and big changes
Is it a fit?
Who it's for.
You don't need a full-time developer, but you do need someone who knows your store and answers within a business day.
- Stores with a steady trickle of small requests
- Teams that just launched and want a safety net
- Owners tired of surprise invoices from freelancers
Questions
How fast do you respond?
We reply to new requests within one business day. Urgent issues that stop sales take priority over everything else in the queue.
Can a task go over its estimate?
If we find more work than expected, we stop and send you a revised estimate. Nothing extra is billed until you approve it.
Related services
Where this usually leads.
Shopify Improvement Sprint
A short store review, up to three agreed fixes, and a walkthrough when they're live. The smallest way to hire us.
Shopify Integrations
We connect Shopify to your inventory, fulfillment, ERP, CRM, and other tools, or fix the connections that already break.
Shopify Theme Customization
Custom sections, templates, and page changes on the theme you already have, built so your team can still edit them.
PlatformsShopify
Request
Send your store and what needs work.
We reply within one business day. You don't need to book a call to get started.
Prefer to talk it through? Book a consultation